Return Policy

Return Policy for Medi Thread Collections - Your Home and Decor Ecommerce Platform

Effective Date: [22/10/2023]

At Medi Thread Collections, we want you to be fully satisfied with your purchase of home and decor products from our ecommerce platform. This Return Policy is designed to provide you with guidelines for returning items and ensuring a smooth and convenient return process.

Contact Information

  • Phone: 1 (832)-942-2760
  • Email: info@medithread.us
  • Address: 11211 Mossrigg Cir, Richmond, TX 77407
  1. Eligibility for Returns

To be eligible for a return, please ensure that the following conditions are met:

  • The item must be in its original condition, unused, and in the same packaging as when you received it.
  • Returns must be initiated within [number] days of the purchase date.
  • Certain items, such as personalized products, perishable goods, and items marked as non-returnable in the product description, are not eligible for returns unless they are defective or damaged upon arrival.
  1. Initiating a Return

To initiate a return, please follow these steps:

  • Contact our customer support team through one of the provided contact methods (phone or email) to request a return.
  • Provide your order number and the reason for the return. If the return is due to damage or defects, please include clear photos of the item.
  • Our customer support team will guide you through the return process, including providing you with a return shipping label (if applicable).
  1. Return Process

Once your return request is approved, you will receive further instructions on how to return the item. Please note the following:

  • You may be responsible for return shipping costs unless the return is due to a Medi Thread Collections error or a defective product.
  • We recommend using a trackable shipping method and retaining the shipping receipt for your records.
  • After we receive the returned item and inspect it, we will notify you of the status of your return.
  1. Refunds

If your return is approved, a refund will be processed to your original payment method. Please allow [number] business days for the refund to appear in your account.

  1. Exchanges

Medi Thread Collections does not offer direct exchanges. If you need a different product, please follow the return process for the item you wish to return and place a new order for the desired product.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within [number] days of receiving the product. We will assist you in resolving the issue, which may include a return, replacement, or refund, depending on the circumstances.

  1. Contact Us

If you have any questions or need assistance with a return, please don't hesitate to contact our customer support team. We are here to help and ensure a smooth return process.

  1. Changes to this Return Policy

Medi Thread Collections may update this Return Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a revised Return Policy on our website.

Thank you for choosing Medi Thread Collections for your home and decor product needs. We appreciate your business and look forward to serving you.

Sincerely,
The Medi Thread Collections Team